Your booking
Sending the form is a request, not a booking. We confirm every visit personally, usually within a few hours, by email and text. Your arrival window is held once you have that confirmation.
Deposit
When you book online, we take a deposit of 20% of the estimate shown (before tax), by card through Square. It comes off your final bill: you pay the final price plus tax, minus the deposit. If a service is dropped from your visit, the deposit still applies to the rest.
Changing or cancelling
Move or cancel your visit up to 24 hours before your arrival window at no charge. Your deposit is refunded in full, or carried over to the new date if you prefer.
Late cancellations and missed visits
If you cancel within 24 hours, or we arrive and can't reach the car (no one home, no keys, no safe place to work), the deposit is kept to cover the time and travel set aside for you. Parts ordered specially for your car that can't be returned are charged at cost.
If we need to reschedule
Parts delays, illness or unsafe weather can move a visit. We tell you as early as we can, and you choose a new time or a full refund of your deposit. You never pay for a change we make.
Weather
We work outdoors, in your driveway. Heavy rain, snow or extreme cold can make some jobs unsafe; we call you before setting out, and moving the visit costs you nothing.
On the day
The price we confirm is the price you pay for that work, plus GST and QST. If we find something else, we show you and ask before doing any extra work. The balance is paid when the work is done, by card or tap, and your invoice arrives by email.
Questions
Call or write to us: (514) 891-7366 or info@RennBros.com.
Draft Proposed terms for the owner to review and adjust (deposit rate, cancellation window) before launch.